International Managers : What they really need to thrive in a mobile world!

An online survey organized by Global’Ease with the support of Expatica.com

 

A lot has been written about the growing numbers of international managers working across cultures. Whether they are expatriates or globe-trotting executives, commuters or managers of remote teams, they are part of a growing trend that is changing the way business is done. Their ability to bridge cultures, leverage the diverse resources available to them and maximize their performance is key to an organization’s sustainable worldwide growth.

And yet, despite the stakes they represent in terms of their effect in driving global business, very little attention has been paid to the effects of the global business world on them! How have their personal experiences of being on the road affected their sense of stability? In a changing, mobile world, how do they maintain their sense of self?  What do they long for from the organizations that they work for? What are their real needs to thrive?

This questionnaire seeks to set off the discussion, to offer international managers a forum in which they can be heard.

We thank you for taking the time to fill in the questions below and for sharing your views with us. Your answers are strictly confidential.

We will bring together a summary of the key responses and insights that are drawn from the answers we receive. These will be presented to HR and Mobility teams along with recommendations on what they might be able to do to create an environment in which managers can thrive as they drive the international growth of the organizations.

Please do not hesitate to get in touch with us if you would like to comment on the questionnaire or pursue the discussion.

We look forward to working on your behalf!

Nathalie Kleinschmit and Nathalie Nowak
Global’Ease team
teamglobal-ease.com

 

1. Background Information

1.1 Nationality(ies):

1.2 What is your age range?

1.3 Where do you live?

1.3.1 Is this your country of birth? yes no

1.4 How long have you lived in your current country?

1.5 What is your status? Check appropriate box:
National of country where I live
Expatriate
Local hire
“Permanent” Resident
Other, please describe:

1.6 What type of organization do you work for?

1.7 How many languages do you speak (with relative ease)?

 

2. Your International Lifestyle

For each of the phrases below, please check the answer that is most relevant for you.

2.1. I have contacts with (check number of nationalities for each category) ( choose from: 1, 2, 3, more than 3, not applicable):

  • Within my team (subordinates)
  • Among my colleagues
  • Among my clients
  • Among my suppliers
  • Among my partners
  • Among my family
  • Among my friends

2.2. I travel for business purposes:

2.3. In my experience, I feel that these business trips are:

If you answered "Relatively" or "Very difficult", could you explain why:

2.4. To prepare for a business trip, I (check all ideas that apply):
Try to contact colleagues who have already been there
Read about the local culture in guide books
Visit Internet sites to learn about the local culture
Contact the Embassy or tourist office to get information
Contact the HR office for country-specific training
Consult information pages that are on our organization’s Intranet site
Research on the history of the country
Get a map of the country or city and study it
Read a novel written by a famous local author
Discover the country’s food in a restaurant nearby before I leave
Learn a few key sentences to get by (say hello, please, thank you, etc.)
Other, please describe:

2.5. To feel comfortable or “anchored” wherever I am, I (check all ideas that apply):
Stay in familiar hotel chains
Use familiar travel routes and airlines when I can
Get in touch with my organization’s local team
Build a network of helpful “staff” in regular hotels, restaurants, business centers, etc to
Make an effort to visit any new city I travel to, learn something new
Build a collection I have of objects from different places
Stay connected to my network using internet tools and the phone
Send postcards regularly to my loved ones
Keep pictures of my loved ones with me
Carry around a good luck charm or other mementos that represent key values
Keep in physical shape, exercise and play sport regularly
Meditate, pray
Other please describe:

2.6. I see myself as (check description that is closest to your way of being international):
A sedentary manager working with a remote team: I work in one place and have my team members spread all over Europe
An “exported” manager: I have been sent to a foreign country, in which I have no roots or ties
A “bicultural” manager: I have expertise and knowledge in 2 countries and I feel at ease in both, without being more committed to one than the other
A “local”: I have adopted the local culture as my own, understanding the local expectations and adapting to these in an effective way
A “serial expat”: I’ve lived in many different countries and enjoy the expatriate lifestyle. I can’t imagine returning to my country of origin…
A “chameleon”: Wherever my business travels take me, I blend in, adapting from country to country, doing my best to fit in
A “global manager”: I have my family in London, my office in Paris, my cottage in North Carolina, my clients anywhere. My home is almost a plane…
A “commuter”: I work a few days a week in one country and go home to family in another on week-ends…
A “globe-trotting business traveler”: I’m always ready for my next short-term assignment…
Other, please describe:

 

3. Thriving in an International Environment

For each of the phrases below, please check the answer that is most relevant for you.

3.1. I feel my multiple facets, including my international experience and skills, are recognized by (choose from: no, not really, somewhat, yes):

  • My company (as reflected by the policies, HR programs, etc)
  • My direct boss
  • My colleagues
  • My subordinates
  • My international friends
  • My childhood friends
  • My extended family

  • Comments:

3.2. I can make the most of my experiences
(Scale from one to ten, 1 meaning “No, I can’t” and 10 meaning “Yes, I surely can”)

3.3. I feel that there is a gap between my experience and attitude and those of (choose from: no, not really, somewhat, yes):

  • My company (as reflected by the policies, HR programs, etc)
  • My direct boss
  • My colleagues
  • My subordinates
  • My international friends
  • My childhood friends
  • My extended family

3.4. If organizations want to leverage the diversity of their teams, they will need to (check all that apply):
Hire more international recruits
Reflect on the type of international manager they are currently recruiting
Hire more third-national managers (not just those from the head office)
Offer more support for short-term assignments
Bring in better tools for remote teams and virtual communication
Tap into the experience of returning expatriates
Distribute power balance between corporate office and subsidiaries
Expand notion of diversity to include gender, age, ethnicity, etc
Create specific actions and processes to promote diversity as a strength
Other, please describe:

3.5. My degree of motivation today is:

3.5.1. If answer a or b, why is it high (check all answers that apply)?
Challenging project
Enticing financial rewards
Comprehensive benefits package and HR support
Hardworking and stimulating team
Multicultural environment
A chance to use all of my skills and experience
Professional recognition
Significance of the project I’m involved in
Other, please describe:

3.5.2. If low (answer c or d), what would the organization need to provide to bring it up (check all answers that apply)?
Clear vision
Better understanding of objectives and expectations regarding my role
More recognition and feeling that I count
More opportunities for learning
More money
A more competent team
More freedom in making decisions that affect me and my work
A sense of significance regarding the project
A challenge
More international dimension
Better support for my family
A chance to express my talent
More free time for myself
Other, please describe:

 

4. Moving Forward

For each of the phrases below, please check the answer that is most relevant for you.

4.1. In the next 5 years, I would like to:
stay where I am, with limited short-term assignments and business trips
stay where I am with more frequent short-term assignments
move to a new country
return to my country of origin
Other, please describe:

 

5. My advice to managers going international:

 

6. Open message to HR and mobility managers on how they can better serve you and meet your expectations as an international manager:

 

7. Any other comments are welcome:

 

We really appreciate the time you’ve taken to contribute to our survey. Thank you so much!

If you were on of the first 25 people to answer the questionnaire, we have a special Global’Ease gift for you.

If I’m one of the first 25, please let me know that I’ve won.

I’d like to receive the results of the survey. Please send them to me by email when the study is finished.

 

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