Whether you're based in Brisbane or Bombay, your Customers expect and deserve world-class service! 

Our program SMILE! Creating a Positive Experience for Customers has been delivered to clients in over 20 countries. We’ve worked extensively with the retail sector and with public utilities. In the public transportation networks (see our case study with Veolia Transport here) its impact was considerable: drops of 40% customer complaints, high staff appreciation and national recognition.

SMILE! has been delivered to clients in the United States & Canada, Australia, China, Czech Republic, Egypt, France, Gabon, Germany, India, Ireland, The Netherlands, New Zealand, Saudi Arabia, Slovenia & Slovakia, South Korea, Sultanate of Oman, Sweden, United Arab Emirates (Ajman, Dubai & Ras Al Khaimah)

From a staff training session at a single location to a full transformation of your organization’s culture to become customer-centric, you can count us to help you meet your goals!

Our Training Modules are Relevant & Engaging: They Work... 

Core Principles

SMILE!’s core principles include:
- What it means to be “customer-ready”
- Emotional environments of confidence, concern and conflict
- Customer needs and the responses that will restore confidence

Customized Tools

Then, for every country and indeed every company, the program covers real-life customer situations for each of the environments with tips, tools and techniques for positive interaction.

Real-Life Application

Participants are introduced to each situation with a real-life illustration. Once they identify the challenge and learn about how best to face it, they apply what they’ve learned (through role-play, critical incident or task).

Commitment to Care

 Participants not only hone their communication skills, they become empowered and enthusiastic about making sure every customer leaves with a positive memory of their experience in the company!

Four Key Players & a Flagship Course for Each!