Our program SMILE! Creating a Positive Experience for Customers has been delivered to clients in over 20 countries. We’ve worked extensively with the retail sector and with public utilities. In the public transportation networks (see our case study with Veolia Transport here) its impact was considerable: drops of 40% customer complaints, high staff appreciation and national recognition.
SMILE! has been delivered to clients in the United States & Canada, Australia, China, Czech Republic, Egypt, France, Gabon, Germany, India, Ireland, The Netherlands, New Zealand, Saudi Arabia, Slovenia & Slovakia, South Korea, Sultanate of Oman, Sweden, United Arab Emirates (Ajman, Dubai & Ras Al Khaimah)
From a staff training session at a single location to a full transformation of your organization’s culture to become customer-centric, you can count us to help you meet your goals!