Whether you're based in Brisbane or Bombay, your Customers expect and deserve world-class service!
MEDIA OUR RECENT ARTICLES Apply the French management touch. Sept 2014 · THE EUROPEAN · written by Prof Carolina Serrano Archimi & Nathalie Kleinschmit 9 Consultant Skills They Don’t Teach You in Business School. May 2014 · FAST COMPANY.com · written by Nathalie Kleinschmit Change Leadership. Why would an established organisation need it? Dec 2013 · THE EUROPEAN · written by Prof Carolina Serrano Archimi & Nathalie Kleinschmit OLDER (YET TIMELESS!) ARTICLES BY GLOBAL’EASE Feel the Rhythm: the French Calendar reprinted 2013, 2006 · EXPATICA · written by Nathalie Kleinschmit Bienvenue to your French office… non?! Sept 2006 · EXPATICA · written by Nathalie Kleinschmit Une bise is NOT a kiss! The intricasies of French greetingsApril 2006 · EXPATICA · written by Global’Ease trainer Thinking like the FrenchMarch 2006 · EXPATICA · written by Nathalie Kleinschmit
Our Recent Articles
Apply the French Management Touch
Sept 2014 · THE EUROPEAN · written by Prof Carolina Serrano Archimi & Nathalie Kleinschmit
9 Consultant Skills They Don’t Teach You in Business School
May 2014 · FAST COMPANY.com · written by Nathalie Kleinschmit
Change Leadership. Why would an established organisation need it?
Dec 2013 · THE EUROPEAN · written by Prof Carolina Serrano Archimi & Nathalie Kleinschmit
Commitment to Care
Participants not only hone their communication skills, they become empowered and enthusiastic about making sure every customer leaves with a positive memory of their experience in the company!
Four Key Players & a Flagship Course for Each!
SMILE! Creating a Positive Experience for Customers
This one or two-day module empowers Front-line Employees to defuse conflict, dispel confusion and deepen Customer confidence.
LISTEN! Welcoming Customer Feedback
Call-centre and Customer Care teams transform distress into delight by honing their listening skills and responses. This one or two-day workshop will boost your virtual team with tangible satisfaction rate increases!
LEAD! Fuelling a Passion for Customer Care
Supervisors and managers leave this one or two-day workshop with a clear understanding of their key role in delivering world-class Customer Care along with the tools to guide and motivate their teams..
SHARE! Internalizing a Culture of Care
A five to ten-day train-the-trainer program (that is easily customized for internal trainers in an organization)