Whether you're based in Brisbane or Bombay, your Customers expect and deserve world-class service! 

INTERNATIONAL MIGRATION 232 million people currently reside in a country different from their country of birth, an increase of 57 million, or 33 per cent, compared to 2000.1 134 million of these “migrants” are found in developed regions; Europe hosts 72 million, North America hosts 63 million. Some are immigrants. Others are refugees. And more and more are expatriates, working abroad on a professional assignment. Regardless of what has motivated their move, they all need to make sense of their experience and identity as an “international”. They face the challenge of belonging in their adopted “home” while navigating multiple reference points and expectations. Global’Ease offers training and coaching support to help internationals thrive and succeed. “A happy expatriate is an effective expatriate.” An expatriate’s professional effectiveness is directly related to his well-being and that of those around him. Our role is therefore to ensure that the tools he needs to drive his success are readily available to them. Since personal well-being is the key to professional success, we believe that an expatriate can benefit as much a holistic approach to support that acknowledges both facets of their international experience. For each stage of the international assignment (from preparing for departure to adapting after re-entry), future expatriates explore their own experiences of living abroad as well as the viewpoints of family, friends and the team they are joining. They identify the forms of stress that a person might experience during the different stages and their needs to reduce this stress. We discuss solutions and tools that target well-being and effectiveness. Their aim? Being able to create an environment of confidence at home and work so that they and those they care about can really make the most of their international assignment! From “Roots and Wings, My Adventure Roadbook”, our creative journal for expat children to our online training module, Heading Home, our tools and training programs will help you take care of your employees and their families throughout their expat experience. “A happy expatriate is an effective expatriate.” An expatriate’s professional effectiveness is directly related to his well-being and that of those around him. Our role is therefore to ensure that the tools he needs to drive his success are readily available to them. In 2001, Global’Ease was awarded the “Trophée de la Formation” in recognition of its “family-friendly” approach to international mobility. To discuss ways of supporting your internationals, immigrants or corporate expats, please contact us. “A HAPPY EXPATRIATE IS AN EFFECTIVE ONE.” Being happy means having the tools you need to take on the job at hand, the support from your supervisor and the satisfaction of being in the right place at the right time with the people you care about at your side. 1 Source: UN Population Division International Migration 2013 Wall Chart.  

Our Training Modules are Relevant & Engaging: They Work... 

Core Principles

SMILE!’s core principles include:
- What it means to be “customer-ready”
- Emotional environments of confidence, concern and conflict
- Customer needs and the responses that will restore confidence

Customized Tools

Then, for every country and indeed every company, the program covers real-life customer situations for each of the environments with tips, tools and techniques for positive interaction.

Real-Life Application

Participants are introduced to each situation with a real-life illustration. Once they identify the challenge and learn about how best to face it, they apply what they’ve learned (through role-play, critical incident or task).

Commitment to Care

 Participants not only hone their communication skills, they become empowered and enthusiastic about making sure every customer leaves with a positive memory of their experience in the company!

Four Key Players & a Flagship Course for Each!